FAQ

1. What products do you sell?

LunoriaBagTouch specializes in baseball caps and fashionable headwear designed for everyday comfort, style, and outdoor use.

2. What shipping options do you offer?

We currently offer the following shipping methods:

• Express Shipping (3-6 Business Days) – $20

• Free Shipping (7-14 Business Days) – Free

• Free Shipping Bag Option (7-14 Business Days) – Free

• Free Standard Shipping (7-14 Business Days) – $10

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.

3. How long does order processing take?

Orders are typically processed within 1-3 business days after payment confirmation.

4. How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking number and shipping details.

5. Can I modify or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to assist before your order enters the shipping process.

6. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or different from what you ordered, please contact our customer support team with photos of the issue. We will work quickly to resolve the problem.

7. Are your caps adjustable?

Many of our baseball caps feature adjustable straps or closures for a comfortable fit. Please review the product description for specific sizing information.

8. Are your caps suitable for outdoor activities?

Yes. Many of our caps are designed for everyday wear, sports, travel, hiking, and outdoor activities. Product details can be found on each product page.

9. What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.

10. Is my payment information secure?

Yes. We use secure encryption technology and trusted payment providers to help protect your personal and financial information.

11. Do your products come with a warranty?

Warranty coverage may vary by product. Please review the individual product page for warranty information if applicable.

12. How can I contact customer support?

You can contact us through our Contact Us page or by email. Our support team typically responds within 24-48 business hours.

13. What if my package is delayed?

While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control. If your package experiences a significant delay, please contact us and we will be happy to assist.